Service and Booking Policy
1. Requests are subject to availability and are not considered confirmed until Monopoly issues an official confirmation.
2. The scope, timeline, fees, and deliverables are defined in the approved proposal, booking confirmation, or service agreement.
3. Any change to the agreed scope or schedule may affect the price and delivery date and requires written approval.
4. Payment terms follow the approved quotation or contract. A booking may be suspended or cancelled if a due payment is not received on time.
5. Clients must provide accurate information and the documents required to deliver the service. Delays caused by missing information may extend the delivery timeline.
6. Rescheduling and cancellation requests must be submitted through an official Monopoly communication channel and are subject to the terms stated in the relevant quotation or agreement.
7. Client information and documents are handled confidentially and used only for providing the requested service, subject to applicable legal obligations.
8. Monopoly may decline requests that fall outside its professional scope, conflict with applicable regulations, or cannot be delivered to the required standard.
9. By submitting a request or completing a booking, the client confirms that the information provided is accurate and accepts the applicable service terms.
For questions or special arrangements, please contact the Monopoly team before completing your booking.